Sale and Supply
of Services:
Terms and
Conditions

1.2 Please read these terms carefully before placing an order. By placing an order with us, you agree to be bound by them. You also agree to be bound by the Terms of Use for the Site. If you do not agree to any of these terms, you should not purchase or use our Services.

1.3 We may change or update these Service Terms from time to time. Please make sure you review these Service Terms each time you purchase or use our Services. The terms in force at the point of purchase will apply unless we notify you otherwise in accordance with these Service Terms. These Service Terms were last updated on 18^th March 2026.

1.4 If you need to contact us, you can write to us at support@pageone.co. If we need to contact you, we will do so by writing to you at the email address provided by you in your order.

1.5 When we use the words “writing” or “written” in these Service Terms, this includes email and notices posted on the Platform.

2.2 Before you can access or purchase our Services, you will need to create a User Account. Please see the Terms of Use (Clause 3) for the terms which apply when doing so.

3.2 Please read the information about the Course you wish to purchase carefully before placing an order. This includes all the information in these Service Terms.

3.3 If you purchase a self-paced Course, you will have 12 months from the date of the Acceptance Email (see Clause 4.2) in which to access and complete it or, for purchases made in advance, 12 months from the date on which the Course becomes available to access. Once the relevant 12-month period has expired, you will no longer be able to access the Course. If you purchase a Course with a specific start and end date, your access will start and end at the same time as the Course starts and ends.

3.4 As part of your Course purchase, you will be given access to a User Forum which is specific to that Course (“Course User Forum”) as well as to a general User Forum (“Community User Forum”). Access to the Course User Forum will run with your access to the Course. Access to the Community User Forum will start with your Course access but will continue until your access to the Platform ends. Please see Clause 13 for more information about Platform access.

3.5 We endeavour to provide the Courses as they are described on our Site but we reserve the right to cancel or change the content or any other aspect of a Course or our Services at any time and for any reason. If we make any material changes to our Services or these Service Terms after you have purchased our Services, we will notify you in writing. Please see Clause 8 for circumstances in which you may be entitled to a refund if we do so.

4.2 If we accept your order, you will receive an email from us confirming our acceptance (“Acceptance Email”). A legally binding contract between you and us will only be formed when we send you the Acceptance Email. The Acceptance Email will include details of how to access our Services and any other relevant information such as Course times and dates.

4.3 We may reject your order for any reason. If we reject your order, we will let you know as soon as possible and refund any sums you have paid. We may reject your order if, for example, we have identified an error in the price (see Clauses 5.2 & 5.3 below) or description of the Services or if the Services are no longer unavailable. We may also reject your order if you are under 18 years of age or because you are resident outside of the Territory.

5.2 It is always possible that, despite our best efforts, some of the Services on our Site may be incorrectly priced. We will normally check prices before accepting your order. If the correct price at your order date is higher than the price given to you, we will contact you for your instructions before we accept your order. If it is lower then we will charge you the lower amount and refund you the difference.

5.3 If we mistakenly accept your order where a pricing error is obvious and could reasonably have been recognised by you as a mispricing, we may cancel the order and refund any sums you have paid.

8.2 Your other rights. You have the right to end your contract with us if:

(b) we have told you that the supply of our Services is or will be significantly delayed because of events outside our control (see Clause 7 above).

(a) By email. Please email support@pageone.co. Please provide your name and preferred method of contact (if not the address you are emailing from), your order number and details and the reason you wish to end the contract.

(b) By post. Please print off and fill in the cancellation form below and post it to us at the address given or write to us at that address with your name and contact details, your order number and details and the reason you wish to end the contract.

To: PageOne, Carmelite House, 50 Victoria Embankment, London EC4Y 0DZ

I hereby give notice that I wish to cancel my contract for supply of the following services:

Course name:

Order number:

Ordered on:

Name:

Email:

Signature (only if this form is notified on paper):

Date:

11.2 We may write to you to let you know that we are going to stop providing the Services. If this happens, we will refund any sums you have paid in advance for Services which will not be provided, or which have only been partially provided.

12.2 The Platform and Platform Content are for your personal, non-commercial use only. None of the Platform Content may be downloaded, copied, reproduced, recorded, transmitted, stored, modified, sold, distributed or shared in any format at any time without the prior written consent of us or the copyright holder. Where you are permitted to download Platform Content for learning purposes during your Course, you must comply with the terms of this Clause 12.2 in respect of that content, as well as any further instructions we give you at the point of making it available.

12.3 You will own the copyright and any other rights in any original work you write or create during a Course. You warrant that any such work will be your own original work (i.e. the result of your own creative effort) and that it will not infringe the copyright of any third party. You further warrant that you will not use AI-powered tools or technologies to generate creative content for any work you write or create during a Course.

13.2 You are responsible for configuring the settings on your device, including downloading any necessary software or applications, to enable you to access the Platform before the Course starts. We will not be liable to you for your use of any third party software or applications or for any charges incurred by you in relation to any communications network or service, including the internet, used to access the Platform.

13.3 The Platform and Platform Content are provided for informational purposes only, on an “as is” basis. We do not make any representation, warranty or guarantee of any kind, either express or implied, in relation to the Platform or the Platform Content. We do not guarantee that the Platform will always be error free or run interrupted or that the Platform or the server that makes it available are or will always be free of viruses or other harmful components. Use of and access to the Platform is at your own risk.

13.4 We reserve the right to update and change the Platform and means of access at any time. We will use reasonable endeavours to notify you in advance in writing of any updates or maintenance to the Platform which will result in you being unable to access a Course you have purchased. However, it may not always be possible for us to give notice of any unplanned maintenance works.

13.5 We may suspend, terminate or restrict your access to the Platform at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Service Terms (including those in the Acceptable Use Terms). In these circumstances, any continued use of the Platform shall be at our sole discretion and we shall not be under any obligation to reimburse any fee. Where appropriate, we reserve the right to report your details to the applicable law enforcement agencies.

13.6 Your access to the Platform will terminate if:

(a) you end your contract with us in accordance with Clause 8;

(b) we end our contract with you in accordance with Clause 11 or Clause 13.5;

(c) you delete or ask us to delete your User Account (which you may do at any time); or

(d) your User Account is inactive for a period of 24 months or more.

13.8 If your access to the Platform is suspended for any reason then your account username will not be anonymised unless your access to the Platform is subsequently terminated, in which case the terms of Clause 13.7 above shall apply.

14.2 You warrant that your User Content complies, and will at all times comply, with our Acceptable Use Terms, and you are liable to us and indemnify us for any breach of that warranty as set out in Clause 16.

14.3 We may monitor the Platform and any contributions to it. We have the right to edit, refuse to publish or remove your User Content if, in our opinion, it does not comply or you otherwise fail to comply in any way with the standards set out in our Acceptable Use Terms or if required to do so by law. In such event, we reserve the right to suspend or terminate your access to any or all of the Platform as set out in Clause 13.5.

14.4 By using the Platform, you grant us and our licensees permission to use, store and copy your User Content and to distribute it and make it available to others through the Platform. If we wish to use any of your User Content, such as your comments in User Forums, to promote or advertise our Services we will contact you for permission first.

14.5 The Platform may include information and materials created and/or uploaded by other users of the Platform, including links to social media pages, third party websites and chat rooms. This information and these materials have not been verified or approved by us. We neither endorse nor are responsible for their accuracy or reliability and the views expressed by other users on our Platform do not represent our views or values. We accept no liability in respect of any content created and/or uploaded by any user and published on the Platform by us.

14.6 If you wish to contact us in relation to User Content you have uploaded to our Platform and that we have taken down, or if you believe that any User Content has been published on the Platform that does not comply with the Acceptable Use Terms, please contact support@pageone.co. Please see the Acceptable Use Terms for further details.

14.7 If we restrict access to your User Content or suspend or ban you from using the Platform in a way that breaches these Service Terms, you have a right to bring a claim against us for breach of contract.

15.2 When you upload, generate or share User Content on the Platform, you should ensure that it is not and does not contain any information which is proprietary and/or confidential or subject to restrictions regarding disclosure to the public or third parties or regarding the purpose of its usage. If you are unsure of the extent to which information may be shared, or the purpose for which it may be used, do not use or share it.

17.2 We will only use your personal data as set out in our Privacy Notice and in accordance with all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.

17.3 When you use the Platform, your information may be visible or accessible to other users of the Platform, as well as Course tutors and some of our employees. This could include your username but also any information you share with others through your written work, in live-led discussions or when posting in the User Forums. You should therefore be careful not to disclose private, confidential or sensitive information about yourself, or anyone else, when using the Platform. Any information you do share should be appropriate to the context in which it is shared and the group of people it is shared with.

17.4 You should not share any details relating to your own or anyone else’s sex life, sexual orientation, race, ethnicity, health, religious or political views when using the Platform. If you nevertheless choose to share any such information about yourself, then you acknowledge that you do so voluntarily and you agree that it will be processed in accordance with these Service Terms. If you share such information about someone else, then you should only do so if you can show that the information has previously been made manifestly public by the individual it relates to. This means you must be able to show that the information i) was deliberately and unmistakably made available by the individual themselves and ii) is realistically accessible to a member of the general public (i.e. not just theoretically in the public domain but publicly available in practice).

18.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Services.

18.3 We are not liable for business losses. These Service Terms apply to consumers who have purchased our Services for personal and private use. If you use the Services for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

19.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Service Terms to another person if we agree to this in writing.

19.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Service Terms.

19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Service Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Service Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

19.6 Which laws apply to this contract and where you may bring legal proceedings. These Service Terms are governed by English law and you can bring legal proceedings against us in the English courts.